Overview
This is a reminder that any Clover devices purchased through Tekcard Payments by submitting our Purchase Order Form must be replaced through Tekcard, not directly through Clover. If a merchant or partner contacts Clover directly for a replacement, they will be charged the full replacement price even if the device is still under warranty. Routing replacements through Tekcard ensures warranty coverage and prevents unexpected charges.
For all PO‑based purchases through Tekcard:
Request replacements only via Tekcard.
Do not open replacement requests directly with Clover.
(Direct requests will be billed at full price to the partner.)
Phone: 201‑620‑9500 (Tekcard Payments Main Line)
Subject line for email:
Clover Replacement Request – [Merchant DBA] – [Model] – [Serial]
Partner name and contact information
Merchant DBA and MID
Device model and serial number
Clear description of the issue and any troubleshooting already performed
Photos/video (if applicable)
Return shipping address and on‑site contact
What happens next: Tekcard will verify warranty eligibility, coordinate with the manufacturer, and provide the next steps (RMA number, shipping instructions, and any required returns) so you are not charged for covered replacements. Shipping may apply.
Questions about this policy or a specific device?
Main Line: 201‑620‑9500
Bookmark our Resource Center for ongoing partner communications (updates, outages, new features):