Description

This alert is to help partners proactively plan for Clover devices that are approaching End of Support (End of Life). Once a device reaches End of Support, it may continue processing, but technical support, device swaps/replacements, and feature/app updates are no longer available—which can create avoidable downtime and merchant dissatisfaction. Please review the impacted devices below and begin upgrade conversations early.

Devices Impacted

1) Clover Flex Gen 2 WiFi

• Equipment Code: AA13DH

• Serial Prefix: C143

• End of Sale: 04/05/2023

• End of Support (EOL): 04/05/2026

• Go-Forward Solutions: Clover Flex Gen 4, Clover Pocket

2) Clover Station Duo 1 WiFi

• Equipment Code: AA13DG

• Serial Prefix: C153

• End of Sale: 06/15/2023

• End of Support (EOL): 06/15/2026

• Go-Forward Solution: Clover Station Duo 2

Partner Action Items

• Identify impacted merchants using the serial prefix listed above.

• Start upgrade planning before the End of Support date to prevent disruption.

• Position the recommended go-forward device based on the merchant’s workflow and environment.

Tekcard Payments Support & Resources

⬇️ Please refer to the PDF below or attached for additional details.