Clover Cancellation Process

Clover Cancellation Process

To provide clarity and streamline the merchant experience, Tekcard Payments has outlined the process for cancelling Clover. This ensures partners and merchants can efficiently handle cancellations while minimizing errors or delays
.

Scenarios

1. Merchant is Closing Clover but Keeping the Processing Account Open

  • Instruct the merchant to remove all apps.

  • Deactivate Clover Software in FDPOS.

  • Deprovision all Clover devices in the Clover Dashboard.

  • Submit an inquiry/ticket to CSA requesting the Clover Dashboard be closed.

2. Merchant is Closing Their Entire Account

  • Instruct the merchant to remove all apps.

  • Follow standard BAU (Business As Usual) account closure procedures.

Tekcard Payments Support

For questions or assistance regarding Clover processes, contact:

⬇️ Please refer to the PDF below for additional details.